Ordering / Shipping

Privacy

We want you to buy with confidence and guarantee that your information will not be sold to third parties but will be used solely by our company. All payment information submitted to Jodi Henry.com remains secure.

Payments

We accept Paypal, Visa/Mastercard or check (orders paid via check will not be placed until check has cleared).

Shipping

When in stock, items will ship via UPS Ground within 3 days from order date. All the items in the Signature Line are hand crafted and therefore not produced beforehand.

Cancellations

You may cancel an order provided it has not entered our production system. If it has, a partial refund may be made depending how far along the order is. This will be decided on a case by case basis.

Returns

No exchange or return on rings or special orders. All other merchandise may be returned within 7 days of receipt in its original condition for exchange or credit. No refunds on shipping costs. Please contact us at www.jodihenry.com or call us at 239-821-3420 to obtain a return authorization number (a return can not be processed without it).

When shipping your return or exchange, include your name, address, phone number and email address. Please package your item securely. Shipping and insurance is the responsibility of the individual. Please note that authorized returns must be sent to:

JBH Collections

Attn: returns/exchanges

2614 N Tamiami Tr. PMB # 251

Naples, Fl 34103

Taxes

All applicable taxes will be charged for orders.

Guarantee

We utilize the finest materials for our jewelry. We guarantee that our pieces are manufactured with care, are carefully inspected and are free from known defects. We will, without labor or material charges, repair or replace any defective pieces we see fit and deemed to have been defective as a result of manufacturing, for a period of one year from the date of purchase. Proof of purchase must accompany items being returned for warranty work. Shipping charges may apply. Please contact us for a return autorization. Please clearly label packages as follows when returning for repair:

JBH Collections

Attn: returns/exchanges

2614 N Tamiami Tr. PMB # 251

Naples, Fl 34103